Read My Coffee

Subscriptions, Cancellation and Refunds

Version 2026-11-11
Effective date: 11 November 2026

1. Provider and scope

Prezlo Technologies Ltd, Israeli company no. 517356127 ("we", "us"), provides the Read My Coffee app (the "App"). Subscription help: support@readmycoffee.app. Legal matters: legal@readmycoffee.app. Service address: 21 Homa U'Migdal Street, Holon, Israel.

This policy forms part of the Terms of Use. It covers subscriptions bought through Apple's App Store, which is currently the only way to subscribe. We do not sell subscriptions on a website. Apple processes the payment, but that does not remove our own legal responsibilities to you.

Subscription for a minor

If you are under 18, or cannot make a binding agreement on your own under the law where you live, start a subscription or a free trial only with the permission of a parent or guardian. The App does not collect parental approval itself. Apple's Family Sharing settings, such as Ask to Buy, can let a parent approve purchases.

A parent or guardian who did not approve a purchase, or who wants to stop it, should cancel the renewal as described in section 4 and contact support@readmycoffee.app. We will help stop charges and explain how to ask Apple for a refund. We do not promise that every purchase by a minor qualifies for a refund, and nothing here reduces a right that the law gives a minor or a parent.

2. The plan

The App offers one weekly subscription that renews automatically every week until you cancel it. A subscription or an eligible free trial is needed to photograph your cup and get readings. The questions at the start of the App are free.

Before you confirm, check the full price and currency, the billing period, any free trial, the date of the first charge and the renewal terms on the payment screen and in Apple's confirmation. Prices and taxes can vary by country and store. In Apple's Israeli store, prices are shown and charged in shekels, including VAT. If the charge is unclear, or the details do not match the offer shown to you, do not complete the purchase and contact us. This does not permit a misleading display or an undisclosed charge.

Existing subscribers may keep an earlier price under Apple's rules. Your subscription details, not a price we advertise later, show what you are charged.

3. Free trial

An eligible new subscriber may get a three-day free trial. Apple decides eligibility, including from your earlier subscriptions. The payment screen shows the date the trial ends. Before you confirm, check in Apple's confirmation whether a trial is included, how long it lasts and when billing starts. Do not assume a trial is included if it is not stated there.

Starting a trial means confirming a subscription with your Apple payment method. Unless you cancel at least 24 hours before the trial ends, it turns automatically into a paid weekly subscription at the price shown when you started, and then renews every week. If you cancel during the trial, Apple may end your access to readings straight away.

The App does not send a reminder before the trial ends. Note the end date shown on the payment screen.

4. How to cancel

Cancelling stops the next renewal. Use the Apple account that bought the subscription:

Save the end date that Apple shows you. You can use these routes without opening the App or installing an update.

An ordinary cancellation stops the next renewal and usually leaves access until the end of the week you have paid for. By itself, it does not refund that week. Section 6 explains the extra rights of users in Israel.

Deleting the App, switching phones, turning off notifications or deleting your details does not cancel the subscription. A refund request does not necessarily stop future renewals either.

You may also send a clear cancellation request to support@readmycoffee.app. We will help, take any action available to us and explain any confirmation you need to complete with Apple. We will not add unnecessary steps or reject a legally effective notice only because it arrived by email.

5. Refunds and problems

Apple handles refunds for App Store purchases. Request one at Report a Problem or through Apple Support. You can also contact us: we will support your request and explain the steps.

Tell us about a duplicate charge, missing access, a purchase made by mistake or a fault. Give only the transaction reference needed to find it, never full card details or passwords. A support request is not automatic approval, and Apple's role does not waive any refund or other remedy the law gives you.

Outside the rights the law gives you or a remedy we specifically agree, unused time or deciding to stop using the App does not automatically entitle you to a refund. We do not have a "no refunds under any circumstances" rule, and we do not ask you to give up a statutory right as a condition of help.

6. Israel

If you live in Israel, the mandatory rights of Israeli consumer law apply, including:

Apple publishes a route for users in Israel to cancel immediately and get a prorated refund through Apple Support. The ordinary cancellation option in your Apple settings usually stops the next renewal instead. If you want to cancel immediately or ask for a refund under Israeli law, use Apple's route, or write to support@readmycoffee.app and we will deal with a valid request under the law.

You may give us notice of cancellation in any way Israeli law allows, including by email to support@readmycoffee.app, online through Apple's routes in section 4, or by post to our service address.

Where a legal cancellation period or remedy applies, its length, starting point, response time and any permitted deduction follow the law. Apple's standard process does not shorten them. We do not charge any cancellation fee of our own.

7. European Union and United Kingdom

If you live in the EU or the UK, the mandatory consumer rights of your country apply, including any right to withdraw from a purchase within 14 days. For App Store purchases, Apple handles withdrawal and refunds through Report a Problem. If Apple's process does not resolve a request you are entitled to make, contact us. Nothing in this policy reduces those rights.

8. United States

The federal and state automatic-renewal and consumer protection rights that apply to you remain available. The disclosures, consent, confirmations and notices those laws require must be given for your transaction. We do not treat use of the App, by itself, as permission for a new recurring charge.

Some states give cancellation or refund rights that differ from the ordinary end-of-period cancellation. Use Apple's routes and contact us if they do not address your request.

9. Price and plan changes

New offers do not change completed transactions. A price increase for an existing subscription requires the notice and consent that Apple's rules and the law require. We will not treat continued use alone as acceptance of a price increase.

10. Access problems and changes to the service

To restore a subscription, use the restore purchases option in the App with the Apple account that bought it, and contact us if the App does not recognise it. Do not buy again before checking.

If we stop offering the App or materially reduce what a subscription includes, we will give notice where feasible and deal with applicable cancellation and refund rights. An update requirement, a suspension or a provider outage does not let us keep an amount that the law requires us to refund.

11. Questions and changes to this policy

This policy's version id and effective date identify the text that applies. Material changes follow the notice process in the Terms of Use. Rights from earlier transactions are kept. Contact support@readmycoffee.app.